Privacy Policy

MEDICUS Dental Clinic ("we", "us", "our") is a dental clinic based in Shkodër, Albania. We are the data controller responsible for the personal data you provide to us.

Address: Rruga Qemal Draçini, 5 Herojt, tek Shatërvani, Shkodër, Albania. You can reach us at info@medicuscenter.al or +355 67 587 8677 for any privacy-related questions.

We only collect the information you choose to share with us. Depending on how you contact us, this may include:

• Contact details — your name, email address, and phone number.
• Enquiry details — the subject/service you are interested in and the content of your message.
• Health-related information — dental X-rays, intraoral or facial photographs, previous treatment descriptions, or other documents you voluntarily attach to the contact form to help us assess your case.
• Technical data — basic, anonymised information such as browser type and pages visited, collected only to keep the website functioning and secure.

Documents such as X-rays, clinical photographs, and treatment histories are considered special category (health) data under the EU General Data Protection Regulation (GDPR) and Albanian data protection law.

We process this data only with your explicit consent, given when you voluntarily submit it, and solely for the purpose of assessing your dental case and preparing a treatment plan or cost estimate. We never process health data for marketing.

We use the information you provide to:

• Respond to your enquiry and answer your questions.
• Assess your dental case and prepare a personalised treatment plan and cost estimate.
• Arrange and manage appointments and consultations.
• Communicate with you about your treatment and aftercare.

We process your contact details on the basis of your consent and our legitimate interest in responding to your enquiry.

We process health-related documents strictly on the basis of your explicit consent. You may withdraw this consent at any time by contacting us — see Section 9.

We do not sell your personal data. Your information is accessed only by the MEDICUS Dental Clinic clinical and administrative team who need it to handle your case.

We may share limited data with trusted service providers (for example, secure email or hosting providers) only where necessary to operate our services, and always under appropriate confidentiality safeguards.

We keep enquiry and health-related data only for as long as necessary to respond to you and, where treatment proceeds, to meet our legal and medical record-keeping obligations.

If you contact us but do not become a patient, we will delete the documents you submitted upon your request, or after a reasonable period once your enquiry is closed.

Our website is served over an encrypted HTTPS connection. We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

While we take every reasonable precaution, no transmission over the internet can be guaranteed to be 100% secure. Please avoid including sensitive information you are not comfortable sharing electronically.

Under GDPR and applicable Albanian law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Withdraw your consent at any time.
• Object to or restrict certain processing.
• Request a copy of your data in a portable format.

Our website uses essential cookies required for it to function correctly and to remember your language preference.

With your consent, we also use Google Analytics to collect anonymous, aggregated statistics about how visitors use our site — for example, which pages are most popular. These analytics cookies are only set after you select "Accept" on our cookie banner, and your IP address is anonymised. If you select "Decline", no analytics cookies are set and the website works exactly the same. You can withdraw your consent at any time by clearing your browser cookies. We do not use cookies for advertising.

Embedded content (such as Google Maps or Instagram) may set its own cookies, governed by the privacy policies of those providers.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. This policy was last updated in July 2026.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at info@medicuscenter.al or +355 67 587 8677.